Wbcom Designs WordPress Knowledge Base Plugin
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Knowledge base

Answer it once. Let the search do the rest.

Pages your team writes, a search that reads the whole text rather than the titles, and a list of every question that came back empty so you know what to write next.

Get WB Member Wiki See the gap report
Knowledge base article with a was this helpful control at the foot of the page
An article with the helpful control at the foot, so readers tell you which answers land.
  • 4.8/5 on Trustpilot
  • Works With Any Theme
  • Article Schema Built In
  • WPML and Polylang Ready
  • WordPress 6.9 Tested
  • GPL Licensed

The problem

The same few questions keep filling your support inbox.

  1. Answers live in old ticket replies

    Your team wrote a good answer last month. Nobody outside that ticket can see it.

  2. The FAQ page is one long scroll

    Customers give up before they reach the question they came with.

  3. You cannot tell which articles work

    Without feedback, a confusing article looks the same as a clear one.

  4. Nobody sees failed searches

    When a search finds nothing, the customer opens a ticket and you never learn why.

Publish answers as searchable articles, see which ones help, and learn what is missing.

SELF-SERVICE CHECKLIST

What a help center needs before tickets start dropping

Six jobs a knowledge base has to do for customers who would rather not write in. Each maps to a feature in WB Member Wiki.

Put articles where people look

Wiki Categories and Tags group articles. The dashboard shows category chips with article counts.

Categories + tags

Suggest answers while they type

Search suggests matching articles as the customer types, then lists results by relevance.

Search suggestions

Make long articles easy to scan

Articles with three or more headings get a collapsible table of contents with jump links.

Automatic contents box

Hear which articles help

Each article can end with Was this article helpful, with Yes and No counts.

Helpful vote

Show what is missing

Searches of three or more characters that find nothing are logged. The Overview tab lists the top 20.

Zero-result search log

Keep articles accurate

Only the roles you choose can edit. Every save is a revision you can compare and restore.

Permissions + revisions

From repeat ticket to published answer

1
Turn the question into an article
Write it from the front end with headings, lists, tables, images and code blocks. Add a category and tags.
2
Link related answers
Type [[Article Title]] to point readers to the next step. Nest detail articles under a parent article.
3
Check the gaps each week
Open the Overview tab for searches that found nothing. Write those articles next.
On every article

Readers jump to the right section, then tell you if it helped

Long help articles get a contents box built from their headings. At the end, one click records whether the article solved the problem.

Contents box from headings
It appears on articles with three or more headings, and readers can hide it.
Yes and No counts
Counts show on the article, so you can spot answers that need a rewrite.
Details beside the article
Last modified date, contributors, categories and tags sit in the sidebar.
A full help article with a contents box, sidebar details, linked pages, sub-pages and a Was this article helpful vote

A full article: contents box, sidebar details, linked pages, sub-pages and the helpful vote.

Built for customers who help themselves

The parts of WB Member Wiki that matter when the goal is fewer repeat questions.

  • Search suggestions

    Matching articles appear while the customer types in the search box.

  • Zero-result search log

    The top unanswered search terms with counts, on the Overview tab. Clear the log after you act on it.

  • Helpful vote on articles

    Was this article helpful, with Yes and No counts on each article.

  • Automatic table of contents

    Built from the headings of any article that has three or more.

  • Categories, tags and sub-pages

    Group articles by product or topic, and nest detail articles under a parent.

  • Links between articles

    [[Article Title]] links, plus a list of the articles that link to the current one.

  • Revisions you can restore

    A wrong edit to a popular article is one click to undo.

  • Structured data for search engines

    Articles output TechArticle and breadcrumb schema, Open Graph tags and canonical URLs.

  • WPML and Polylang support

    A wpml-config.xml marks wiki articles, categories and tags as translatable.

Real screens

What your customers and your team see

Display settings: turn the contents box, contributors, last modified date, revision count and view count on or off.

The article list with search, category chips and counts, sorted by last update.

A long article with its contents box, category, tags and links to related articles.

Choose which roles can create, edit, delete and protect articles.

Rated 4.8/5 on Trustpilot from 93 reviews

Top notch support! I've been frustrated generally by the slow support for most themes and plugins, but they are helpful and quick to reply. Highly recommend!

Woods

Trustpilot Review

I wanted to build a community website and these guys created the perfect plugins for me. To be honest, I want to buy every single one of their plugins.

Sora Seaton

Trustpilot Review

The template from Wbcom Designs is truly great. Modern, flexible, and easy to use. The support is very helpful and friendly. For questions or problems you receive fast, competent assistance.

Barry Bohme

Trustpilot Review

Every help center feature on every license

Pay once and own it forever, or pick the annual plan. All features included in every plan, no hidden add-ons.

Personal
1 site
$149 one-time
or $49/year
  • 1 site license
  • Every feature included
  • MediaWiki, Notion & Confluence importers
  • BuddyPress, BuddyBoss & PeepSo integration
  • Updates and support, annual or lifetime
Get Personal
Most popular
Developer
5 sites
$199 one-time
or $79/year
  • 5 site licenses
  • Updates and support, annual or lifetime
  • Priority support
Get Developer
Agency
Unlimited sites
$399 one-time
or $149/year
  • Unlimited site licenses
  • Updates and support, annual or lifetime
  • Priority support
Get Agency

The plugin keeps working. Updates and support stop until you renew.

Annual licenses include a year of updates and support and renew at 30% off. Lifetime licenses are a one-time payment and never expire.

Questions from support teams

Can customers edit our articles?
Only if you allow it. Permissions are set per WordPress role, so you can keep create and edit rights with your support team.
Where do I see searches that found nothing?
On the plugin's Overview tab. It lists the top 20 zero-result search terms with counts, and a button clears the log.
Is there a report of helpful votes across all articles?
No. Yes and No counts show on each article. There is no combined report screen yet.
Can some articles be for logged-in customers only?
Not per article. You can limit the article listing to chosen roles, but a published article opens for anyone with its link.
Does it replace my help desk?
No. It publishes self-service answers. Tickets that still arrive stay in your help desk.
Can the URL say /help/ instead of /wiki/?
Yes. The URL slug setting changes /wiki/ to the base you choose.
Can I bring articles over from Notion or Confluence?
Yes. The Import tab reads Notion Markdown ZIP and Confluence HTML ZIP exports, as well as MediaWiki XML. Duplicate titles are skipped.

More plugins for support and self-service

Publish the answer once. Let search do the rest.

One licence covers every feature. Tiers differ by how many sites they cover, with a 30-day money-back guarantee.

Choose a licence See the gap report